FAQ
Absolutely! Here's a clean, friendly, and brand-aligned FAQ section for Timeless Charm Jewelry:
Frequently Asked Questions
How long will it take to receive my order?
All of our pieces are handcrafted and made-to-order. Please allow up to 14 working days for production and delivery. We’ll send you tracking details as soon as your order ships!
Can I request a custom length or design?
Absolutely! We love making your piece feel personal. Just leave a note in the “Special Instructions” section at checkout, and we’ll do our best to accommodate your request.
Is your jewelry hypoallergenic?
Yes! Our pieces are made with skin-friendly materials that are generally safe for sensitive skin. However, we always recommend avoiding contact with water, lotions, and perfumes to keep your jewelry looking its best.
Will my jewelry tarnish?
Our jewelry is made with tarnish-resistant finishes, but to extend its life, we suggest removing it before showering, swimming, or exercising and storing it in a dry place.
Do you accept returns or exchanges?
Due to the handmade, made-to-order nature of our items, we currently do not accept returns or exchanges. However, if there's an issue with your order, please contact us—we want to make it right!
Do you ship internationally?
At this time, we are only shipping within Europe, the UK & the USA. We hope to expand soon, so stay tuned!